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Your Courtesy Toyota Service Team

Now that you've purchased your new Toyota, it's time to meet the Service staff.  Each member of the Service staff has completed training specific to your Toyota or Scion.   

Michele Miller | Courtesy Toyota Warranty Administrator

Michele Miller is your one stop Warranty Administrator.  She knows  the who's who of warranty claims.  If there's a question about whether or not your service is covered under warranty, Michele either has the answer or she knows who does.  Michele has been with Courtesy Toyota over 6 years.  Prior to her working with warranties, Michele was the Service Writer guru.  Michele has received numerous certificates from Toyota University for Warranty Fundamentals, Codes/Abbreviations, Record Keeping, and Claim Processing Systems.  She has also been trained in the Scion Customer Service Process. 

Her Motto:  The best preparation for good work tomorrow is to do good work today.  

Mike Danilowicz | Courtesy Toyota Service Advisor

Mike Danilowicz is our newest advisor.  He has a long automotive   history.  Starting out with his  father, in motorcycle racing, fueled his automotive desires.  He has raced in SCCA, AHRMA and CART for a few years.  Being in the automotive industry for the past ten years has found him in all different aspects of the trade.  He has been an ASE certified service tech, parts manager, sales manager, service writer, along with many other hats.  His customer service is second to none and always strives to make you happy.  If you don't understand what's happening with your car, he will explain it in a clear concise manor with easy to understand terms.    

Phil Daley | Courtesy Toyota Service Director

Phil has worked in automotive service for over 19 years and is the newest member to our Service Team.  Phil joined Courtesy Toyota September 2008.  He is a second generation automobile man.  If for any reason you are not completely satisfied with the service you received, Phil is the man to see.  He has won Toyota's Excellence Award three years in a row.  Having your own personal "mechanic", will likely decrease your diagnostic and wait time; because your "mechanic" will already be familiar with the history of your vehicle.  

Jim Lubas | Courtesy Toyota Service Writer

Jim Lubas is a certified Toyota Service Writer.  Jim joined Courtesy Toyota about a year ago, has been with Toyota over 6.5 years, and in the automotive business over 25 years.  Jim's knowledge of Toyota vehicles make's it easier for you to explain the work you need done or problem that needs to be fixed.  Although, ALL our Service Writers are highly trained to decipher your service needs, Jim has the extra advantage of actually knowing the ins and outs of your Toyota engine. Jim is a Toyota Master Tech., Toyota T10 Graduate, an ASE Master Tech., an Adjunct Instructor of Automotive Dept.., received the 2006 Customer Satisfaction Award and was named the 2006-2007 Presidential Award Winner for Toyota.

Jim likes to quote George Edward Woodberry,
"Defeat is not the worst of failures.  Not to have tried is the true failure."

Service Department Hours